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  1. British Customs
  2. Order Questions

Order Questions

Common questions regarding orders placed on britishcustoms.com.

Information About Your Order

  • What is my order status?
  • How Can I Get a Receipt?
  • How Can I Pay for My Order?
  • When Will I Receive My Order?
  • When Will My Order Ship?
  • I Only Received One Item, Where Is the Rest?

Important Shipping Information

  • Will I have to pay customs and duties on an international order?
  • Does britishcustoms.com Ship Outside of the USA?
  • Shipping Methods

Returns

  • When Will I Receive My Refund?
  • How do I Return or Exchange?
British Customs