All returns are processed within 10 business days of receiving the returned item(s).
Once we have received and inspected your return, a refund will be issued. You will receive a email notifying you. Depending on your bank or card issuer, the processing time for this refund to post to your account will vary. Please contact your bank or card issuer if you have received a refund notification but do not see the funds in your account.
For more information regarding British Customs return process, click here.
You will get an email once your return has been received and another email once you have been refunded.